Shipping / Returns / Terms

Shipping/Mailing:
Orders are usually shipped within 24 hours (not counting weekends or holidays). If items are not in stock you will be advised via email the anticipated date of availability and shipping.
Shipping/mailing options and charges are shown in the checkout procedure. We use UPS and USPS (United States Postal Service). 1st class mail is available for orders under 13 ounces and typically deliver within 3 business days inside the continental United States. Tracking is not available with 1st class mail via the United States Postal Service. A small handling fee is included in the shipping/mailing cost.
Please inspect packages immediately when you receive them and if any items are damaged, notify the carrier right away.
We do not purchase insurance on shipments/mailings Please call or email for special arrangements.

International Orders:
International orders may be subject to a handling charge depending on destimation and customs forms required. We will email you for approval prior to shipping if additional charges apply.

Express Shipping Methods:
Unless otherwise specified, orders are typically shipped within 24 hours. Express Shipping orders must be received by 10:00 am Central Standard Time or will ship the next business day. Large and custom orders require adequate lead time. Please advise us of your schedule.

 

Price/Product Availability:
Prices and product availability are subject to change. If items are not in inventory you will be contacted via email and advised of the anticipated date of availability and shipping.
Large quantity orders may not necessarily be shipped together. Most orders are processed within 24 hours of receipt (processing time does not include weekends or holidays).

Product Returns:
Non-defective products can be returned within 15 Days of invoice, in new condition with all original packing material and invoice/receipts for a refund minus the original shipping cost we paid to ship the product to you, handling fee, and a 15% restocking fee. The restocking fee and shipping/handling fees will not be charged in the event an incorrect item was shipped or it is evident the item was faulty.

Before returning any items, please email us to fully explain the reason for the return, the action requested (i.e. refund or replacement) and to request an RMA (returned merchandise authorization) number. Upon approval, an RMA number will be issued via reply email and this number must be included with the returned goods.
The RMA number, return address (if requesting replacment or refund on check payments), and phone number, must accompany any returned goods.
A refund will be issued only after returned goods are received, inspected and found to be in "like new" condition, and as stated in the RMA.

Payment Methods:
Payments may be made via PayPal, credit card (Master Card, Visa, Discover, American Express), or check/money order.


Payment by Check:
Orders marked as "Check/Money Order" will not ship until the payment has been received and cleared the bank.


Returned Checks:
Returned checks are subject to a service charge of $20.00 or the maximum allowed by law. Collection costs and all penalties permitted by law will also be assessed. We may electronically deposit checks and returned checks including service charges and other applicable charges.